Privacy Policy

Our Contact Details

Name: Charlotte Pirie - RUN Marketing

Address: Chalkdown, Stevenage, SG2 7BG

Phone Number: 07725232596

E-mail: hello@runmarketing.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details including phone number and email address)
Records of your contact with us e.g. via phone or email, or if you get in touch using our website contact form
Products and services you have purchased from us or been interested in and the associated payment methods used

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Contacting us to find out about a service - including but not limited to by phone, email, social media and our website contact form
Signing up to our mailing list to receive updates from us
To pay for products or services delivered by us

We also receive personal information indirectly, from the following sources in the following scenarios:

Via any person who may have referred you to us
From browsing our website, advertising or publicly available personal data including information shared on social media platforms such as Twitter, Instagram, LinkedIn and Facebook

These lists are not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this policy.

We use the information that you have given us in order to:

Provide our services to you
Contact you for service purposes
To keep records of our communications with you
Contact you for marketing purposes; we may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match)
For market research and analysis
To improve the operation of our business
For management and auditing of our business operations including accounting
To comply with legal and regulatory obligations

We may share this information with:

Government and regulatory bodies such as HMRC and the Information Commissioner’s Office (ICO)
Other businesses needed in order to fulfil our services, such as suppliers or outsourcing companies

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@runmarketing.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We need it to perform a public task

(f) We have a legitimate interest

How we store your personal information

Your information is securely stored using password protected electronic devices and password protected cloud storage.

We will keep your personal information for 5 years. We will then dispose your information by permanently deleting it from all electronic devices and cloud storage.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@runmarketing.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@runmarketing.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk